CoVID-19 (Coronavirus) Advisory
Resources and information about the novel coronavirus (COVID-19)
Campus Advantage is monitoring the novel coronavirus (COVID-19) situation carefully and is taking all necessary measures in accordance with the guidance provided by the Centers for Disease Control and Prevention (CDC). Our number one priority is the health and safety of Campus Advantage residents and staff.
This is an evolving situation and the CDC risk assessment will be updated as needed.
For the most up-to-date and region-specific information, we also encourage you to monitor CDC updates, along with updates and information from your community and area colleges and universities.
What is Campus Advantage doing at my community to prepare and respond?
Our offices remain staffed at this time but are closed during normal business hours as we have shifted to a no-contact environment. We will maintain operations to receive phone calls, respond to emails, deliver virtual tours, and receive package deliveries. The Campus Advantage team continues to closely monitor this situation and will continue to provide updated information from the Centers for Disease Control, and make any necessary on-site adjustments following the recommendations of local and national health professionals.
What measures can I take to stay healthy?
It is possible at some point we may have residents who are self-quarantined or have tested positive for the virus. We hope that residents who find themselves in this situation will follow the recommendations of public health officials. We will continue to provide information and take precautions as directed by public health officials and will continue to respect the privacy of our residents. If you have questions or concerns about your health, we encourage you to contact your doctor or the health department.
Practice good hygiene:
- Stop shaking hands and use other noncontact methods of greeting.
- Clean hands at the door and at regular intervals.
- Create habits and reminders to avoid touching your face and cover coughs and sneezes.
- Disinfect surfaces like doorknobs, tables, and handrails regularly.
- Increase ventilation by opening windows or adjusting air conditioning.
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Follow CDC’s recommendations for using a face mask.
- CDC does not recommend that people who are well wear a face mask to protect themselves from respiratory diseases, including COVID-19.
- Face masks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of face masks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Avoid social or large gatherings
- Avoid close contact with people who are sick
- Put distance between yourself and other people if COVID-19 is spreading in your community.
- Use online transactions where possible
- You can see more tips at https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html
For information about handwashing, see CDC’s Handwashing website
For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings
These are everyday habits that can help prevent the spread of several viruses. CDC does have specific guidance for travelers.
How will I know if my community is affected?
Should we become aware of any instances where a resident is affected, we will work quickly to inform the community and will activate our response plans to inform and support the entire community.
What do I do if myself or my roommates are affected?
If you, or a roommate, think either of you have been exposed to COVID-19 and are experiencing fever and symptoms, such as a cough and difficulty breathing, please call your healthcare provider for medical advice. We will gladly help make referrals to campus and community resources so please reach out to your management team if you are in need of those. The CDC has issued additional recommendations to curb the spread of illness and they can be found here.
I am a student who has been affected by recent travel restrictions. What do I do?
Please reach out to your management team for any support in contacting appropriate campus and community resource persons. For international students, we suggest reaching out to international student services at your campus. If you are currently out of country and require assistance or have questions related to your accomodations at a Campus Advantage community, please reach out to your management team at your community.
What are the symptoms of COVID-19 (Coronavirus)?
According to the CDC, reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. Please see this link for full details from the CDC.
Symptoms may appear 2-14 days after exposure:
- Shortness of breath
How does COVID-19 Spread?
The CDC has shared information on how COVID-19 spreads — click here.
Will you move any resident who has COVID-19?
We will work with health officials to follow recommended protocols, including relocating residents as deemed necessary and possible.
Can you help me/my resident seek out medical care?
We can absolutely help a resident locate community clinics, campus health services, or other medical resources. Unfortunately, we are not able to provide any transportation.
Can I get out of my lease agreement?
While we realize that you and your family may be facing uncertainty with employment or source of income, which can result in challenges making rent payments, we unfortunately are not able to release residents from lease obligations at this time. We understand your frustration regarding the situation and the challenges this creates. Please know that we are actively researching local and national financial support resources that we can refer residents to even as we get updates on legislation and other relief resources. If you are unable to make your payment at this time, we encourage you to reach out to your General Manager to request and discuss a possible payment plan and waived late fees. We also encourage any residents facing hardship to explore emergency rental assistance programs that may be available in your area.
Do I still have to pay the processing fee if I pay my rent online?
Processing fees are currently being waived.
With CA offices being no contact, what is the process for picking up packages?
- The office staff will notify residents by phone call or text if a package has been received. They will coordinate a time and location for delivery while abiding by social distancing guidelines.
- Properties that utilize package lockers or other systems will continue to distribute packages through those systems.
Will there be refunds given due to amenity closures?
We are closing amenities in accordance with the CDC’s guidelines for social distancing. We are not providing refunds for any amenity closures at this time.
- COVID-19: Our Commitment to Residents
- Resident notices and communication
- Lease Agreement Policy During COVID-19
- We encourage you to identify resources offered by federal, state and local governments – as well as community organizations – to help you secure financial assistance, food and healthcare.
- To that end, the federal government is committed to providing significant resources to support those affected by the crisis. This includes an extension of unemployment benefits, direct payments to Americans and assistance to select industries to get people back to work. We hope that these support mechanisms will help make your household finances work.
- The following websites also contain useful relief information nationwide:
- From the White House Coronavirus Task Force: What you need to know about Keeping Workplaces, Homes, Schools, or Commercial Establishments Safe
- Centers for Disease Control (CDC) COVID19 Site
- World Health Organization
- Coronavirus Disease 2019 (COVID-19) in the U.S.
- School closures and online only