Campus Advantage Fall Advocate 2018

Move-in and the following six weeks make a tremendous impact on a resident’s decision to renew in the coming year. During this time, our residents are settling into their universities and their peer relationships. If their living experience is challenging, this can negatively impact their year, as well as their eventual decision to renew. That’s why we put a significant emphasis on delivering excellent customer service, along with fun, memorable events that help to connect our residents with our properties and to each other. From August through October, we’ve hosted 935 events across 62 properties — including barbecues, picnics, craft nights, and more — culminating in Resident Appreciation Week. And our focus on elevating the resident experience shows. In our resident move-in survey, which closed in mid-September, we earned a 14% increase in “excellent customer service” ratings over last year, with more than 300 staff members called out individually by name for delivering great service.

In September, we hosted our 14th annual Experience Conference, an intensive staff workshop focused on improving property performance and equipping leaders to drive success at their communities. The 85 attendees — roles ranging from RDs to GMs representing each of our managed properties — dove into topics such as customer service, leadership, facilities management, and financial management, all with the purpose of creating action plans that will continue to evolve the resident experience for every Campus Advantage community.

Campus Advantage has begun fundraising for a new programmatic joint venture to invest in student housing assets. The venture will be geographically diverse and pursue multiple strategies, leveraging the company’s fully integrated platform and deep industry knowledge to deliver a strategic exposure to the student housing asset class.

Through programmatic joint ventures and best-in-class management services, Campus Advantage has built its portfolio of owned and managed properties to more than 34,000 beds, continuing a decade-long record of being ranked within the top 10 student housing managers and owners.

As part of our Students First^® Experience, we are always looking at ways to enhance students’ success. One of those ways is through RentTrack, a new program we are offering in which our residents can build credit with their on-time rent payment. Residents who choose to participate will also receive credit education, credit monitoring, and score alerts. We are very excited about this new offering as it protects students’ credit and provides an opportunity to build their credit history quickly as only positive data is reported. For more information, visit renttrack.com/campus-advantage or contact our Students First^® team at [email protected].

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CAMPUS ADVANTAGE AWARDED MANAGEMENT OF TWO COMMUNITIES IN COLORADO